What time do I need to leave to get there on time?

We recommend adding 30 - 45 minutes to your commute to account for the heavy traffic that occurs with the event.

Can I use Balloon Fiesta’s Park and Ride?

We do not recommend using the Park and Ride service if you have a flight booked with our company. While it is a great service for spectators, you would need to catch the very first bus in order to make it in enough time to catch your balloon ride.

Do I have to pay for parking and admission?

Yes. Balloon Fiesta is a separate organization so they will charge for parking and admission. You can find current rates on their website:

What if the weather is bad?

If we have to cancel our flights due to inclement weather, we will do everything we can to reschedule your flight to a mutually agreeable date. If we are unable to do that, you would receive a full refund minus the $40 non-refundable processing fee per person.

What should I wear?

Please dress for an outdoor adventure. Wear comfortable loose fitting clothing. Dress in layers with long pants preferably. Bring a hat or sunglasses, the sun in the Southwest can be very bright. Wear comfortable closed-toed flat shoes (preferably sneakers). Wear sunscreen, which is easy to forget since you’ll be getting dressed before the sun comes up. Also, don’t forget your camera; you’ll want to share your pictures with everyone!

How many people does each basket hold?

Our balloons accommodate between two and four people up to 12 to 14 people.

If you do prefer a smaller basket, please mention that at the time of reservation. While we cannot guarantee anything (as it is due to however many people book) we will always do whatever we can to accommodate your request.

What is a chase crew?

The chase crew members are Rainbow Ryders employees who follow the balloon via radio contact with the pilot throughout the flight. They will meet you when you land, pack up the balloon and return you to Balloon Fiesta Park.